Taking Applications!

As a successful and growing financial advising firm, we are looking to expand our Client Concierge Team with another individual that will work collaboratively and have responsibility for coordination and overall management of client account documentation and maintenance.  Please see below for a full job description.

If you are interested, please send your updated resume to Adara@Adarawealth.com

Job Title: Client Concierge

Summary: Responsible for the coordinating and overall management of client account documentation and maintenance.  This position collaborates with the advisor team to prepare client documents and maintains contact with clients to provide or obtain updated information.  The Client Concierge troubleshoots problems while maintaining a positive and client-centric approach by performing the following duties – other duties may be assigned:

• Provides first line of client contact, providing a warm and welcoming environment, and serves as a liaison between advisors and clients.*
• Assists clients with inquiries/requests or re-direct, as appropriate.*
• Assists in the gathering and organizing of client data. *
• Prepares advisory and brokerage account paperwork for opening new accounts, annuities, insurance, terminated accounts and account transfers:
  • Facilitates completion of all client applications and transfer documents.*
  • Assists in client paperwork signing meetings with clients.*
• Orders and prepare pickups for check or paperwork submission. Process incoming checks and screen incoming account paperwork for accuracy.*
• Oversees the asset transfer process to ensure timely and accurate completion of requests.*
• Provides management with updates and reports, as needed, on the status of client account activities.*
• Handles client-initiated changes and transactions:
  • Reviews, updates, and maintains beneficiary forms.*
  • Receives and processes on-demand distributions from accounts.*
  • Electronic Funds Transfer (EFT) establishment or termination.*
  • Adds check writing ability to accounts.*
  • Journaling of assets between accounts.*
  • Addresses and other demographic information changes.*
  • Gifts of assets to donor advised fund, charities, or other broker/dealers.*
• Maintains client database for monitoring deposit, transfer, and new accounts. Enter notes in CRM database daily, based on client interactions. Work to ensure data integrity in all databases.*
• Coordinates with broker-dealer to resolve outstanding service issues including undeliverable mail, mismatched Social Security numbers, missing paperwork, insufficient account authorizations, and misrouted issuer communications.*
• Prepares and proof-reads reports; checks documentation and electronic data for errors. Reviews client data and files for completeness and accuracy.*
• Utilizes all available resources to determine the most efficient and accurate methods to accomplish client service requests.*
• Assists with investment and trading issues (such as basis, transfers, cash flows, death of a client, etc.), as needed.*
• Provides support to advisors on research for tasks, clients, and other areas as required.*
• Researches and calculate client cost basis and required minimum distributions (RMD).*
• Delivering quarterly investment management performance reports as needed.*
• Attends client meetings, as needed, in a technical, supporting and learning role. Also, may function as a scribe on occasion.*
• Composes and generates correspondence and client documents, including spreadsheets and reports. Assemble materials for client review meetings. Assemble and package materials for client mailings.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and interpret documents such as financial terminology, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients or employees of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have proficient typing abilities and have knowledge of Microsoft 365, Microsoft Word, Microsoft Excel, CRM Software (Redtail preferred), Microsoft PowerPoint, and Outlook.

Education/Experience:
Associate Degree or Bachelor Degree is desired, but not required.

Certificates and Licenses:
Not required, but willing to obtain: Series 7

Knowledge, Skills, and Other Abilities:

• Excellent verbal and written communication skills.
  
• Ability to work independently and establish priorities.
• Ability to handle multiple requests simultaneously and respond quickly.
• Highly organized, with absolute attention to detail/data integrity.
• Excellent problem solving abilities.
• Excellent research abilities.
• Excellent follow-through and communication to team members regarding status of open items.
• Ability to recommend procedures and reporting to improve the effectiveness of the team.
• Client-first attitude.
• Team player, collaborative, able to work with and through others.
• Ability to project a professional image of self and the firm to clients through personal conduct and the quality of the work produced.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, and crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The noise level in the work environment is usually moderate.

Benefits:

• Flexibility to choose either a traditional 40-hour work week or a 9/80 work schedule
• Paid time off including holidays, vacation, and sick days
  
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long term disability insurance
• Supplemental Voluntary insurance including accident, critical illness, hospital indemnity, and legal
• Retirement benefits with company match
• Unreimbursed medical and dependent care FSAs
• Employee assistance program
• Health Advocacy Program
• Employee Discount Program

*Essential Function